It’s that time of year again! Whether you love the decorations or dread the sound of sleigh bells, there’s no denying that Christmas is a crucial time for businesses across Australia. With updated opening hours, brand new catalogues and festive wishes to share, getting important information across to your customers and clients is vital now more than ever.

On that note, how’s your on hold message sounding?

Christmas is the perfect time to refresh your phone system audio. What better way to welcome the new year than with a brand new on hold message for your business?

If you’ve updated your business’s opening hours for the holidays or you’re taking a well-deserved break over the New Year, letting your callers know while they wait on hold is a super simple way to ensure they stay up to date and know exactly when you’ll be back to business as usual. Plus, you can direct them straight to the contact form on your website and rest assured that no enquiries slip through the cracks while you’re out of office.
You can also make the most of your caller’s waiting time by promoting your newest products, upcoming events or that big Christmas sale your customers have been waiting for all year. You can even direct them to your website where they can browse while they wait for you to return to their call!

While you’re at it, take advantage of the opportunity to share your proudest achievements of the year. Were you nominated for an industry award? Maybe you decided to give back and made a real difference in the life of your local community? Celebrate a successful year and share your accomplishments with your callers, because garnishing with that special touch can make all the difference.

We all know what it’s like to wait on hold. And there’s no denying that hearing warm wishes for the holidays, useful information and important updates are better than listening to empty silence or tinny classical music. If you’re interested in decking the calls this silly season, get in touch with the creatives at M2 On Hold today!