Welcome well
Set the tone from the first hello with a greeting that sounds like your organisation.
Phone System Messages
Make every step of the call sound connected.
Your phone system is often your first impression. Make sure it sounds right. Greetings, IVR menus, queue messages, after hours and voicemail, shaped by our Creative Team and recorded by professional human voice talent.
Do not know which recordings your new phone system needs? That is exactly the sort of thing we help with.
When the doors close, the caller experience does not.
Built around your audience
Clear direction, without sounding robotic.
Give your phone experience the same care as your website or reception. We make every instruction easy to follow, with a consistent tone across the whole call.
Keep menus simple
Structure options logically and write prompts that callers can understand the first time.
Reassure the queue
Use timely comfort messages, useful updates and realistic expectations while people wait.
Your doors might be closed. The caller still matters.
Direct callers to useful information or your website, capture a voicemail and explain what happens next. Important calls need not disappear when the office closes.
How we can help
Every recording your call flow may need.
We shape the production around your audience, where it will play and what you want it to achieve. We confirm the scope and quote before you proceed.
Compare ways to work with us- Main welcome or day greeting
- IVR and auto attendant menu options
- Department and extension prompts
- Queue and comfort messages
- Busy, overflow and callback messages
- After hours and public holiday messages
- Voicemail and individual mailbox greetings
- Christmas, seasonal and temporary messages
- Emergency and service announcements
Listen before you decide
Hear the level of finish.
Clear plans for the long weekend.
Press play to listen
From rough idea to ready to use
Professional audio, without making it complicated.
- 01
Show us the call flow
Send a diagram, list the menu options or put us in touch with your phone provider.
- 02
We map the recordings
We identify every audio point and make sure the language stays consistent.
- 03
Approve voice and scripts
Choose one or more voices, confirm names with our Creative Team and approve every line before recording.
- 04
Receive system-ready files
Each recording is named clearly and supplied in the highest quality audio format your system supports.
Ready in up to 5 business days from final script approval.
Need it sooner? Tell us your deadline. We’ve pulled off a few audio miracles over the years. We’ll let you know what’s possible.
100% Satisfaction Guarantee
We work with you on wording, pronunciation, tone, pacing and production until you’re satisfied, before the final audio is supplied.
Good questions
The useful things to know.
If your question is not here, ask us in everyday language. We will do the same.
IVR stands for Interactive Voice Response. Strictly speaking, it refers to the interactive menu and routing prompts, such as “press 1 for sales”. In everyday phone-system language, IVR is also often used more broadly for the recorded messages around the caller experience, including greetings, auto attendant prompts, after-hours messages, holiday messages and voicemail. Whatever you call it, we can help with the whole lot.
Yes. Send us your call flow, provider details or a rough explanation. We can identify the likely welcome, menu, queue, after hours and voicemail recordings.
We’ve worked with many of the same trusted professional human voices for years. Those long-term relationships help us maintain a consistent sound across your greeting, IVR, On Hold Messages, after-hours audio and future updates. We confirm the chosen voice’s availability when planning each recording.
Yes. We can record and name individual files to match your provider's upload plan and technical specifications.
Every production is tailored to the work involved. Tell us what you need and we’ll provide a clear quote before you proceed.
A good place to begin
Have a call flow, a new phone system or just a rough idea?
No finished script and no technical knowledge required. A few rough details are enough to start a useful conversation.