Useful, not technical
Phone audio advice in everyday language.
Understand what the recordings are called, what your callers need and how to make the process easier.
Originally published 19 September 2022 · Updated September 2026
Phone audio terminology, without the jargon
A simple guide to IVR, auto attendants, queue messages, voicemail and On Hold Messages.
Read the guide Originally published 11 August 2022 · Updated September 2026How often should you update your On Hold message?
A practical way to decide when your callers need something new to hear.
Read the guide Originally published 6 July 2023 · Updated September 2026Five useful ideas for your next On Hold script
Move beyond opening hours and give callers information they can genuinely use.
Read the guide Originally published 12 November 2019 · Updated September 2026New phone system? Sort the audio before launch day
The recordings to plan when a new VoIP phone system is being installed.
Read the guide Originally published 28 June 2018 · Updated September 2026What could your callers hear while they wait?
A quick look at why silence, radio and default hold music rarely help your business.
Read the guideStill unsure?
You do not need to become a phone audio expert.
Explain what is happening and we will help make sense of the rest.