Written for listening
Short, natural messages shaped for the ear, not copied from a brochure.
On Hold Messages
Make every moment on hold useful.
Inform, reassure and answer useful questions while callers wait. On Hold Messages, written for your business and recorded by professional human voice talent.
Tell us how your calls work and we’ll help decide what messages you actually need.
Built around your audience
Useful information, delivered in a tone that sounds like your business.
Good On Hold content keeps callers interested, informed and confident that their call matters. Answer common questions, share useful services or explain what to do next, with promotion where it makes sense.
Made for your callers
Content based on the questions, services and updates your customers actually need.
Easy to keep current
Choose a once-off production or a flexible arrangement for regular changes.
Supplied the right way
We supply the highest quality audio format your phone system supports. We can confirm requirements with your provider and help with delivery or suitable hardware.
How we can help
Bring your message to life.
We shape the production around your audience, where it will play and what you want it to achieve. We confirm the scope and quote before you proceed.
Compare ways to work with us- Content planning and scriptwriting
- Professional human voice talent matched to your brand
- Pronunciation direction and checks
- Licensed background music
- Professional recording, mixing and mastering
- The highest quality audio format your system supports
- Seasonal, promotional or evergreen content
- Managed updates where required
Listen before you decide
Hear the level of finish.
A complete industry production with professional voice, writing and music working together.
Press play to listen
From rough idea to ready to use
Professional audio, without making it complicated.
- 01
Share the raw material
Send your website, current script, campaign notes or just the topics you want covered.
- 02
Approve the script
We write clear, natural content and refine it with you before anything is recorded.
- 03
Choose the sound
Choose one or more voices and the music direction that fits your business.
- 04
Listen and approve
We produce the audio, refine it with you until you are happy and supply it ready to use.
Ready in up to 5 business days from final script approval.
Need it sooner? Tell us your deadline. We’ve pulled off a few audio miracles over the years. We’ll let you know what’s possible.
100% Satisfaction Guarantee
We work with you on wording, pronunciation, tone, pacing and production until you’re satisfied, before the final audio is supplied.
Good questions
The useful things to know.
If your question is not here, ask us in everyday language. We will do the same.
Yes. Send us a website, rough notes or an old production. Our writers will turn the useful information into natural audio copy and send it to you for approval.
Yes. M2 can create a once-off production, provide regular updates or tailor another arrangement around how your business works.
That depends on how often your information changes. Promotions and dated content need prompt updates, while evergreen productions can be reviewed periodically. We will help find a practical rhythm.
We work with systems such as Microsoft Teams Calling, 3CX and Mitel, and many more. We confirm what your system supports and supply the highest quality audio format it can use, working with your provider where needed.
Every production is tailored to the work involved. Tell us what you need and we’ll provide a clear quote before you proceed.
A good place to begin
What should your callers hear while they wait?
No finished script and no technical knowledge required. A few rough details are enough to start a useful conversation.